Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond (or pearl necklace or gold bracelet, etc) without worrying about a thing. Your information is safe with us.

Also, when you're checking out – you can feel doubly secure if you see an "s" after the "http" in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of SecureSocket Layer (SLL) technology.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.

Ordering on jewels valley is easy and safe. Once you have found the item you would like to purchase, click the "SHOP NOW" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone by calling +91-7359967186.

We ship our jewelry by highly trusted carriers like, Bluedart, DHL, Sequal or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured. Visit our Shipping page for more information.

What? You lost the appraisal certificate?! Truth is we'd like you to return all bridal and engagement rings that come with an IGI® or gci® or GIA® or EGL® Appraisal Certificate with the certificate. But, if you can't find it – call us and we'll give you a quote for the exact price of the replacement. However, your refund -- if you return the ring without the certificate -- will be reduced by Rs. 1000 or more, depending on the certificate replacement cost.

We love surprises and we'd love to help you. First, you need to think about where you'd like the jewels valley to be delivered, we require a signature for delivery regardless of any waivers you have from Bluedart, DHL sequal or global reputed logistics company. This requirement is for your protection, but we understand that they may interfere with your surprise. You can call our Customer Service Department at +91-0261-2453788 or email us at info@jewelsvalley.com to arrange a bluedart delivery location (like an neighbor who's in on the surprise or your work place, etc.) that will keep the secret safe. We can also expedite your delivery for a special occasion, forgotten birthday (doh!) or missed anniversary (whoops!). And please don't hesitate to contact our Customer Service Department for any special requests.

Nope. We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it's our policy that a signature is required for all jewels valley orders, regardless of any signature waivers you may have with bluedart or any other logistics provider.

If you think you might have placed a duplicate order, please contact our Customer Service Representative at +91-261-2453788 or email info@jewelsvalley.com to get the details and they'll make sure that everything gets sorted out to your satisfaction.

We would be happy to assist you with answering any questions you may have regarding your purchase either online chat or you may either contact us at +91-261-2453788 or email .

You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express card as well as bank wire and money orders. We accept ccavenue Checkout.

Of course! If your jewels valley ring doesn't fit well, we'll resize it free of charge (if it's returned within 15 days of its original shipment date). Expect the resize turnaround time to take about five (5) business days plus shipping time-in-transit. We can also resize your ring after the warranty period for a very competitive price. Call us at +91-7359967186 or email info@jewelsvalley.com to get the details.

We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment. But if you do want to return any jewels valley jewellery, you can simply call our Jewellery Consultant at +91-7359967186 or via email at email us at info@jewelsvalley.com and they will guide you through the process. Please see our detailed Return Policy.

Well, although it's highly unlikely– if you didn't LOVE your jewelsvalley purchase and wanted a refund, you have 15 days (for jewellery). For more detailed information, please see our Refund Policy.

If your merchandise becomes defective within 30 days following your original shipping date, we'll exchange it free of charge, or refund the full cost of the merchandise excluding shipping charges.

You should receive your refund within three to four weeks, which takes into account the time required to ship to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company. For more detailed information, please see our Refund Policy.

To clean a lightly-soiled diamond, run a bowl of lukewarm water with a little washing-up liquid and use a soft old toothbrush to gently remove any dirt. If a diamond is more heavily soiled, then it would be advisable to take it to a trusted diamond jeweller to be cleaned ultrasonically.

Please visit our Contact Us section here.

• Generally, we take 10 to 15 working days for all items (there are a few items that will take 3-4 weeks). If we have an item in stock, we can sometimes deliver within 48-96 hours.
• You can see the delivery time for your chosen item when viewing that particular product.
• If you need your order urgently or for a very specific date, please call us at +91-7359967186 mentioning your requirement along with the Invoice / Order number. We'll do everything we can to have your item delivered to you before time.

• We will email you once your item has been dispatched, we generally email delivery confirmations around 5pm so if you're expecting an item to be dispatched on a particular day, please be sure to check your email after 5pm/6pm.
• If you are out, our logistic provider will leave a card and the package can be collected from their local office or a re-delivery is arranged.
• We will email you the day your item is sent so you know to look out for your delivery the following day.

Please note, delivery is free and your item will be fully insured during transit. Also we can deliver products to cardholder's shipping address only.

Call us at +91-7359967187. or write to us at info@jewelsvalley.com if you require further information.

We are located at SURAT, GUJRAT in India.

Each and every jewel is designed and crafted by our experienced team of designers and artisans. We have our own exclusive manufacturing unit.

Our jewellery Retail Partner showroom is located at all Over India You are most welcome to visit our show rooms. We will be delighted to receive you.

You can place an order as a Guest even if you do not sign up for an account.

Maintaining privacy is a top priority for us. We make sure all your personal information is secured and kept private. Have a look at our privacy policy to know more.

All the products are 100% hallmarked in our store and the site. Once the product is delivered to you can check for the BIS Hallmark symbol in the product.

We might discontinue certain pieces or relocate it to some other page. However, we will try our best to make a particular piece available for you. we are also customized your product. You can contact our Customer Support Team.

We make every effort to portray the jewel as it is. we are using rendring images for better understanding. However, much depends on the configuration and colour calibration of your device, which can cause minor differences in the appearance of a product. We recommend you use a colour calibrated desktop to view our website.

Due to variations in the regional price of gold, there may be differences in the price of the product sold.

All our prices are honest and very competitive as compared to any other online stores. Discounts are offered only on selected products during Sales and festive seasons. Do visit on our website to keep abreast of the latest discounts and offers.

Yes, we do sell gift vouchers.

Every piece of jewellery sold by JEWELS VALLEY is BIS hallmarked and certified by renowned GCI AND IGI laboratory in India. Should you have any queries regarding the certification of the products, please feel free to call us at our toll free number +91-7359967187 or write to us at JEWELSVALLEY.IN

We take ethical diamond trading seriously and source diamonds from reputed suppliers with certifications that ensure the diamonds are conflict free.

Yes! You can customise metal purity, diamond quality, metal color of the design as per your requirement.

These 4Cs are important characteristics of the diamond that defines its overall appearance and price. The Diamond cut helps identify the shine and brilliance of the stone.

Colour classifies the diamond on a scale of colourless to visible yellow. Clarity gives information about the natural flaws and inclusions in the diamond and Carat Weight determines the actual weight of the diamond.

A diamond’s cut grade is a mark of its light performance. The cut is prized as one of the defining characteristics that can express the beauty and sparkle of a diamond. Cut grades vary from excellent cuts to poor cut.

Clarity refers to the presence or absence of inclusions or blemishes or any identifying marks within a diamond. Clarity grades are segmented as FL-IF: Flawless-Internally Flawless, VVS1- VVS2 : Very Very Slightly Included, VS1-VS2 : Very Slightly Included, SI1-S12 : Slightly Included and I1-I2 : Included.

We'll provide you with a duplicate certificate at a nominal cost, please write to us at getintouch@jewelsvalley.com for more details.

Made-to-Order : Products are customized as per your specifications and are manufactured once you place an order it usually takes 10-15 working days to ship your product.

Ready-to-Ship : 48 to 96 hours

There is a wide range of Gold, Diamond, Platinum and Silver Jewellery and Silver articles. Apart from the Jewellery, solitaires and loose gemstones are also available on the website. You can buy Gold and Silver Bullion as an investment also.

We have tried our best to make it very easy to buy Jewels Valley products from our website. Please follow the below steps :

• Log on to www.jewelsvalley.in
• Choose a tab e.g. JEWELLERY, COLLECTIONS, SOLITAIRES, BULLION, GEMSTONES as per your requirement
• Then choose a sub-category under different tabs e.g. under Jewellery, sub-categories are Gold Jewellery, Diamond Jewellery, Platinum Jewellery etc.
• Under sub-categories, you can browse different products like Earrings, Bracelets, Bangles, Chains etc and choose a design.
• Once you choose the design, click on 'Buy Now' button and enter the payment details.
• You will receive an auto-generated email from us confirming your order.

We come up with different offers from time to time. You can browse the products with discounted price under the tab 'OFFERS'.

It is possible that we may not have the ring as per your requirement. You can choose the design you like and click on 'Customize' button and fill in the details. Our customer service executive will call you to understand your requirement and you will be able to place the order.

Usually we deliver the products within 1 to 4 weeks after you place the order. Also the delivery time may vary for different products and different locations.

Jewels Valley is known for its product quality. Each and every product undergoes a stringent quality check at every stage.

We offer flexibility of return and exchange. To know more, please check 'Return & Exchange Policy' in detail.

For all domestic (in India) orders, jewels valley offers free shipping for all the products.